FAQ

What is October 31st? 

October 31st is a UK based online store that focuses on all things Halloween, alternative and spooky in general! Products we stock are from different suppliers and artists from all around the world, with an overall goal of bring you Halloween 365 days a year. 

What payments methods do you accept?

The store currently accepts payment via card or Paypal. 

How much are postage costs and do you deliver worldwide?

Postage costs are calculated automatically based on total weight and size of your order. All items are sent via recorded delivery and postage costs start as little as £2.50. Worldwide shipping is also available however due to the costs of shipping, tracked delivery is not available at this time. All orders shipped outside the UK will be sent via standard shipping and will not receive a tracking number. If you would like to have your item shipped with tracking then please do get in touch and additional postage costs can be provided.

How can I return an item/order?

If you have received an order that you're not entirely happy with you can return your order/item within 14 days for a full refund. However please note that return postage costs are not refunded if the reason for return is due to changing your mind or if you ordered items in error. If you would like to return an order then please get in touch via contact@october31st.co.uk with the subject 'Order Return'. 

I would like to stock my products in your store, can I?

If you have your own products or if you're a brand that would fit in great with October 31st then please do get in touch! We're always on the hunt for new products and if you find us first, even better! Get in touch via contact@october31st.co.uk with the subject 'New Products' and we'll get back to you as soon as possible. Please also include as much information as possible in your email. 

My order arrived and the packaging looks re-used, why?

To cut down on the amount of waste, we try and re-use old boxes as much as possible. You might find that your parcel has a little tape or tear on the outside but your order is nice and safe on the inside. We would never send out an order if we didn't think the box would make it to you safely. If you receive an order and no longer need the packaging please also recycle or re-use the box yourself!

Can all items be sent worldwide?

Unfortunately not, some items are too large to send as cheap as possible around the world. If this is the case the product will state this in the listing. If an order is placed for products that are marked as not shipped worldwide your order will unfortunately be refunded. 

I need to get in touch, how can I?

If you can't find an answer to your question above then you can easily get in contact via contact@october31st.co.uk. October 31st also has a Facebook and Instagram account that you can send a message to as well. Links are found at the top of the Homepage. 

Privacy

October 31st will never sell or pass on your details to any third party. When creating an account with the October 31st website, your details are yours and cannot be accessed by anyone but yourself. The only details that are stored will be the details you used when setting up an account which includes your address, phone number, name and date of birth (if given). Note that no card or payment details of any kind are stored and they are not able to be viewed by anyone but yourself.  You can delete your account at any time by dropping an email to contact@october31st.co.uk with the subject 'Delete Account, please included your name and email address used when registering the account. If you sign up to the mailing list, all emails are sent through Mailchimp and the only information that is kept is your email address for the purpose of sending out October 31st emails.